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U.S./International Shipping Information
East Coast Memorials can ship a memorial anywhere in the world. Please ask us about our DISCOUNTED SHIPPING in the U.S!
The memorial can be shipped to the cemetery, if they will accept the delivery. If you would like to have the memorial shipped to a residence, we can ship to your door. If delivered to a residence, make sure you have the equipment to unload the delivery truck; for instance a fork lift truck, a hoist or enough strong backs to do the job. Call our Monument Specialists for help with any shipping questions you may have.
Please provide us with the name, complete shipping address, including zip code, and phone number to where the memorial will be shipped. Provide us with the name of a person to contact for shipping confirmation. If shipping to a cemetery, what information do they need to accept delivery of the memorial?
When you receive the memorial here are some helpful tips:
• We’ll let you know when the memorial was shipped, the name of the carrier and an ETA.
• Upon arrival, inspect the memorial immediately for obvious damage.
• Sign the delivery receipt and make sure you get a copy.
What To Do If You Find Damage
Although we properly crate your memorial to ensure a safe delivery to its destination, the possibility exists that damage can happen. If it does, follow the tips mentioned above and check for damages before accepting delivery. Note the damages on the bill of lading. Contact East Coast Memorials immediately and email us a copy of the bill so we can file a claim promptly. After you’ve accepted the memorial, protect it from further damage by keeping it in a safe place. We need to know the exact damage to the memorial. If possible, take a photo when you uncrate it—after noting the damage on the bill.
What To Do If The Damage Is Not Discovered At The Time Of Delivery
If the damage is not discovered at the time of delivery and is found when unpacking the memorial, notify us immediately. Email us a copy of the bill with the damages noted on it. We will arrange for an inspection from the shipping company. It is important to inspect the memorial immediately. The time frame to file a claim is 10 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered—until an inspection can be done.
Memorials are normally shipped via truck freight. Some items that are less than 100 pounds can be shipped via UPS. Call us if you need special arrangements. Sometimes extra costs may be incurred.
If you would like to arrange for faster delivery, contact us and we can determine the fastest delivery to the destination. Expediting the delivery may be an additional charge.